How quickly do you respond to inquiries?
We respond to all messages within 48 hours, usually much sooner. Media inquiries receive same-day responses during business hours.
Can I visit your offices or meet the team?
We're a volunteer-run organization without a physical office, but we're happy to arrange a video call, or meet for hot chocolate if you're in Nome. Contact us to schedule.
How do I know my donation is being used effectively?
We promise to do good with your donations, and to let you know as best we can how you've helped. Mark's field notes share the people and places your support reaches, and you can email our Treasurer directly with any questions.
Do you work directly with people in Ukraine?
Yes! We have established partnerships with verified organizations and individuals throughout Ukraine. Our team maintains regular contact with our partners via secure communication channels and in-person meetings.
Can my business or organization partner with you?
Absolutely! We welcome corporate partnerships, employee giving programs, and collaboration with other nonprofits. Contact our partnerships team to discuss opportunities.
Still have a question? Contact us.